I waited in line for probably 5 minutes and it must have looped at least 20 times. I felt annoyed by the overwhelming advertising I was subjected to in line, including a large TV that loudly and continually looped an ad for some online tutoring website that I was not interested in. They have a fairly large selection of books, but also pretty much everything you would need as a student.My only complaint was how annoying it was to walk around and around a sort of line the constructed with various stands of various products (snacks, pens, flash drives, etc.) It wasnt too bad because I know they were prepared for many students, but what really bugged me was how much they seemed to push purchasing the things displayed in the line. No big complains here, but one smaller one.Found it fairly easy to find the textbook I needed on the second floor, with arrows on the floor to point students in the right direction. I consider myself a loyal Buckeye and will always do what I can do support the businesses near the campus, however, after this experience I will be taking all future business to Amazon. I completed my undergraduate degree and medical degree at Ohio State, and I recently decided to pursue another graduate degree. Despite my arguments I was told that no exceptions would be made and that my only recourse was to try and sell the book back later for less than half of what I paid.
I pointed out the fact that the book was still in its packaging and clearly still in new condition and that we were only 1/15th of the way through the semester. Furthermore, I was told that this policy is in place to ensure that I did not mark up the book and/or use it for a significant part of the semester before returning it. I was told that the last date for returns was 8/26. I attempted to return the textbook but I was refused.
I was not able to find the time to make it there during business hours until 8/27. I attempted to return the book to another B&N/OSU location on campus but was told that it had to be returned in person to the location on High Street. I did not discover this until I got home, however, after a quick search online I was able to find the same book for 1/4 for the price elsewhere. There were no used books available, so I was charged nearly double the expected price for a new book. I purchased a textbook online and picked it up in the store on 8/20.
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